CONTACT Care Line

Reassurance Program

Our Reassurance Program provides regular phone calls to elderly or homebound individuals who have little or no caregiver support. Regular, prearranged reassurance calls offer a friendly voice, medication reminders, safety checks, and access to crisis counseling and other community resources if needed. Our trained, compassionate volunteers help at-risk seniors maintain their independence. Health care professionals can refer patients here.

Loss Team

LOSS – Local Outreach to Suicide Survivors – involves trained suicide loss survivors going to the scene of a suicide to provide immediate, voluntary support to those left behind. A LOSS team at the scene of a suicide provides loss survivors with practical support and a connection to resources. By simply saying, “I lost a loved one to suicide,” these volunteers provide hope to the newly bereaved.

988 Lifeline

As part of the 988 Suicide & Crisis Lifeline, CONTACT Care Line answers calls, texts, and chats for residents of the greater Knoxville, TN, area and beyond. If you or someone you know is in immediate danger, please call 911 or go to your nearest hospital emergency room. Those in suicidal crisis or emotional distress can access free, compassionate support by calling or texting 988. Help is also available via our chat line.

Survivors of Suicide Loss Support Group

Family and friends of people who die by suicide (called “survivors”) are usually left with conflicting emotions, such as anger, guilt, relief, shame, and grief. Most survivors also struggle to know “why” their loved one took their own life – a question that has no real answer. Our Survivors of Suicide Loss Support Group is available to help survivors cope with these difficult feelings and questions.